Frequently Asked Questions
Organising your stationery can be a little confusing, this handy guide will ease you through the process, however if you do not see an answer for your particular question please pop us a message to discuss further.
Where do we start?
Looking at magazines, visiting wedding fairs or spending a few hours lost in instagram/pinterest may help to gather your ideas on how you would like your invites to look or a style that you love.
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Then book in a one to one meeting with us to further discuss your ideas and refine the design.
How long does it take?
From initial discussion, to sending out the proofs and delivery of your invitations can take as little as two months. Getting in contact around 3 months beforehand and booking in your slot is advisable. Alternatively you can book further in advance to secure your production and design slot.
When should I send everything out?
Save the dates are best sent out 9-12 months ahead of your day, if it falls on a public holiday or weekday or a lot of your guests are shift workers a save the evening would also be a good idea. Invitations are best sent out 3-6 months ahead of your day, take into consideration transport, accommodation and production time for your invitations.
Can we make changes to your designs?
Absolutely, all of our designs are customisable. If you like elements from several of our designs these can be brought together to make a new one. Alternatively a brand new design can be created just for you. All bespoke designs will incur a design fee, this is waivered on House Suites in which the design will remain the same.
Do we collect or are they delivered?
The easy answer is both, if you are local you can arrange a suitable time to collect. Alternatively they can be posted out to you. All shipped items will be sent tracked with either Royal Mail or by DPD courier. A mobile phone and email address is required for shipping updates. Some items are collection only, this will be confirmed on each item applicable.
Do we get to see a proof first?
There is a non refundable £50.00 booking fee before any design work commences. Once we have your wording and we have spoken about the style and design you would like, a digital proof will be sent. You will need to check all the details and the layout. Once you have approved the design it will be sent to print, please ensure that you are happy as we will not take any responsibility after printing has occured.
Is there a minimum order?
On all save the date and invitation orders there is a minimum order requirement of 25. We can take on smaller numbers and a small charge will be incurred. We would suggest when thinking of your numbers to include a few spares incase mistakes are made writing on guest names or you've forgotten someone on the list that now needs an invite. Remember it's one invite per household/couple or single person, not one per person.
My handwriting is awful, can you help?
Absolutely, we get this question a lot. Can the names and addresses be printed on the invitations and on the envelopes. Of course they can be. There is a small charge per invite/envelope to do so. Pale colour and white envelopes can be printed on with your guests names and their address and all you need to do is add the stamp, saving you time to focus on other wedding planning. Invites with printed names are supplied in the order given.
Do you do on the day items as well?
Yes, we can create all your stationery to match. Whether you want printed items or acrylic. From table plans to order of service booklets to signage. We can also make favours, cake toppers or embosser for your sugar cookies. If you have an idea in mind but cannot see it on the website drop us a message.